Shipping policy
1. Overview
Thank you for choosing us. This Shipping Policy outlines the terms and conditions related to the shipment of products purchased through our website. We are committed to ensuring timely and secure delivery of all orders.
2. Order Processing
- All orders are processed within 2–3 business days after confirmation of payment.
- Orders are not processed or shipped on Sundays or public holidays.
- In case of high order volumes or unforeseen delays, customers will be notified promptly.
3. Shipping Coverage
- We currently ship across India.
- For international shipping inquiries, customers may contact our sales team at sales@techmechgroup.com
4. Shipping Charges
- We offer free shipping on all products across India.
- No additional shipping charges will be applied at checkout.
5. Delivery Timeline
- Estimated delivery time: 5–10 business days depending on the destination.
- Remote or non-serviceable areas may require additional delivery time.
- Delivery timelines are indicative and may vary due to logistics constraints.
6. Shipment Tracking
- Once your order is shipped, a tracking ID and courier details will be shared via email/SMS.
- Customers can track their shipments through the courier partner's website.
7. Packaging & Handling
- All products are securely packed to prevent damage during transit.
- For heavy equipment (such as pallet trucks, stackers, etc.), special packaging and handling measures are taken.
8. Delivery Conditions
- Deliveries are made to the shipping address provided at checkout. Please ensure accuracy to avoid delays.
- The recipient must be available to receive and sign for the delivery.
- In case of failed delivery attempts, the courier partner may reattempt delivery or return the shipment.
9. Damaged or Missing Items
Please inspect the package at the time of delivery. If it appears damaged or tampered with, kindly refuse delivery or inform the courier.
In case of any issue, contact us within 48 hours of delivery:
Email: service@techmechgroup.com | Toll-Free: 1800-572-0573 | Phone: +91 9319552550
Share your order details, issue description, and photos/videos (if applicable).
- A service engineer will visit within 48 hours to inspect and resolve the issue.
- If unresolved, a replacement will be approved.
- The product must be shipped to our service center, and all shipping costs will be borne or reimbursed by us.
10. Delays & Liability
- While we strive to ensure timely delivery, delays may occur due to factors beyond our control such as weather conditions, transportation issues, or regulatory restrictions.
- We shall not be held liable for such delays but will provide full support in tracking and resolving issues.
11. Contact Information
For any shipping-related queries or concerns, please contact our support team:
- Email: sales@techmechgroup.com
- Toll Free: 1800-572-0573
- Mob: +91 931-315-9058
12. Policy Updates
We reserve the right to update or modify this Shipping Policy at any time without prior notice. Changes will be effective immediately upon posting on the website.
Last Updated: 20-April-2026